FAQs
1
Are services offered in person?
Not at this time, currently all services are offered through a secure, HIPAA-compliant platform. You can join from the comfort of your home or any private space within Texas.
2
What insurances are accepted?
Aetna, BCBS of Texas, BCBS of Massachusetts, Carelon Behavioral Health, Cigna, Independence Blue Cross of Pennsylvania, Oscar, Oxford, Quest Behavioral Health and United Healthcare.
What if my insurance isn't listed?
3
If you have a different insurance plan or if you’re located outside of Texas, and I do not accept your insurance, I’m considered out-of-network. This means you’ll pay out of pocket for sessions, but I can provide a superbill (an itemized receipt) that you can submit to your insurance for possible reimbursement.
Please note: reimbursement is not guaranteed, and it’s your responsibility to verify your out-of-network benefits with your insurance plan. I’m not responsible for whether your insurance accepts or reimburses your claim.
4
How much do therapy sessions cost?
My standard rate is $150 per 50-minute session. Payment is due at the time of each session. I accept HSA and FSA cards as forms of payment along with the common credit cards.
How long are sessions and how often do we meet?
5
Each session lasts about 50 minutes. Most clients begin with weekly sessions to build consistency, then transition to biweekly or monthly as progress continues. I'll share my professional recommendation after our first session based on your goals, and we can adjust the frequency to fit your needs and budget.
What if I need to cancel or reschedule?
6
Please cancel or reschedule at least 48 hours in advance using your SimplePractice client portal. Cancellations made less than 48 hours in advance, or missed appointments, will be charged the full session fee, since that time is reserved just for you.
Resources
Client Rights & Records Access
Clients have the right to request access to their health records in accordance with state and federal law, including HIPAA.
To request records, please submit a written request via email, your client portal, or by contacting me directly. Requests are processed within the timeframes required by law. Reasonable fees may apply, as permitted.
Questions about records requests may be directed to:
Isabel Castanon, LPC, NCC
Email: isabel@desertbloombehavioralhealthservices.com
Licensing & Complaints
I am licensed to provide psychotherapy services in the state of Texas. Each state maintains a regulatory board to oversee licensure and consumer complaints.
Texas: Texas Behavioral Health Executive Council
https://bhec.texas.gov
Clients may file a complaint with the appropriate licensing board in the state where services were provided. Complaints related to privacy or access to health information may also be submitted in accordance with applicable laws.
Clients are encouraged to discuss concerns directly with me whenever possible; however, this does not limit the right to file a formal complaint.